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IT Service Desk Manager - Worcester

Premium Job From Aspens Services Ltd
Recruiter: Aspens Services Ltd
Listed on: 3rd February
Location: Worcester
Salary/Rate: Competitive + Benefits
Salary Notes: Competitive + Benefits
Type: Permanent
Start Date: ASAP

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IT Service Desk Manager - Worcester
Aspens Services Ltd are a growing independent contract catering company, with a passion for serving innovative high quality, freshly cooked meals from locally sourced ingredients into the Education sector. Apply now and come to work for one of the top 100 fastest growing independent companies in the UK with great career opportunities.
We are looking for an experienced IT Service Desk Manager to help take Aspens Services forward as we re-engineer our business and improve our IT services to support these changes.
No agency submissions please - all CVs submitted through or by an agency will be ignored.

Salary - up to £30,000 p.a. for the right candidate 
20 days holiday
A degree of home working is assumed, although regular attendance at the Worcester Head Office will be required.

Key Responsibilities
The IT help desk manager is responsible for managing daily operations of the IT Service Desk, managing the Service Desk team, representing the team to other stakeholders, and helping to ensure that the help desk is constantly developing and improving.
The IT Service Desk Manager will:

Ensure that customer IT queries and issues are logged and resolved in a satisfactory way, and to agreed service levels.
Ensure that tasks are managed and tracked appropriately.
Ensure that IT records are managed appropriately.
Ensure that processes and procedures are defined and followed.
Manage the procurement of IT equipment in response to customer requirements.
Report to stakeholders on IT Service Desk operations.
Ensure that IT Security procedures are followed.
Contribute to the development of the IT Strategy, covering customer, technical and security elements.
Promote the IT Service Desk and the services offered to internal customers.

The IT Service Desk Manager will be expected to take, log and action customer calls on a rota basis.
Ideal Candidate
The IT Service Desk at Aspens is relatively small but is in the process of growing and improving its team and processes.
The ideal candidate will:

Have experience of running a small IT Service Desk.
Be confident in taking the IT Service Desk forward and shaping its development.
Be happy taking calls and interacting directly with customers when required.
Have strong interpersonal and communication skills.
Have a good technical background, with knowledge of Microsoft and Google desktop products.
Strong problem solving and analytical skills.

We expect all staff to share our commitment of safeguarding and promoting the welfare of children/young people and an enhanced DBS disclosure will be sought by the company.