Technical Support Engineer (SharePoint M365 .NET / SQL)

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Technical Support Engineer providing technical support & maintenance on products, for customers & partners in Europe & USA on SharePoint (configuration & admin) / M365 migration and adoption, troubleshooting, diagnostics, answering product queries. C# .Net & database technologies (SQL Server/PostgreSQL) Agile & DevOps tools, Azure DevOps.

Proventeq is a Microsoft Gold Partner and a Microsoft Preferred Partner for Content Services, content migration and digital workplace solutions. With offices in the UK, US, UAE and India, our client is uniquely positioned to be able to develop and deploy best-in-class capabilities for their international enterprise customers across several sectors. Proventeq's flagship product "Migration Accelerator" will soon be joined by a new product line Content Insights and Intelligent Migration using AI / Machine Learning.

2021 will bring an expansion in business growth and people. If you are a dynamic and experienced Technical Support Engineer happy to support our customers and partners in Europe & the USA then this is a great time to join a global but nimble, innovative team.

As the Technical Support Engineer your responsibilities will include;

Providing tech support and maintenance on Proventeq products

Providing tech support on SharePoint Online/M365 migration and adoption related issues

Troubleshooting in customer environments focussing on resolving customer issues

Answering customers/partners related product queries through our support portal

Prioritizing your workload based on the criticality of issues and SLAs.

Updating customers/partners on the status of support tickets in an effective manner

Creating content in the support knowledge base

Contribute to the customer support organization participating in meetings/training sessions.

You will need, along with a good education,

Good experience supporting .Net/SQL Server based products and custom applications.

Good knowledge of SharePoint/M365 (Configuration and Administration). Experience in SharePoint support - an added advantage

Expertise in Application support and maintenance Tools such as Zendesk, Remedy

Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)

Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps

Proven technical diagnostic and problem-solving

Softer skills will include an enthusiastic, collaborative, analytical and methodical approach with strong interpersonal and communication skills; a commitment to service quality and customer service, with excellent decision making, prioritisation and personal organisation skills, able to gain the support of others and manage expectations.

The office base will be Reading, however, currently you will need to be able to work from home.

To find out more about this interesting opportunity, please send your CV and reasons for applying to Rushworths.