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IT, Service Desk Support - Birmingham

Premium Job From Nigel Frank International
Recruiter: Nigel Frank International
Listed on: 26th January
Location: Birmingham
Salary/Rate: £18,000 - £25,000
Type: Permanent
Start Date: ASAP

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IT, Service Desk Support - Birmingham

My client are a looking to hire an enthusiastic Service Desk Support member to join their growing team. We are not looking for someone technical, but who has an interest in technology and working on bespoke IT projects.

The Role

  • Ticket Management - record and transfer
  • 3rd party suppliers and vendors
  • Working to SLA's
  • ITIL - incident monitoring, service monitoring, service desk provision

Technical Exposure

We are looking for someone who has done ticket management in a IT environment, with exposure to / knowledge / interest in the following:

  • Infrastructure - Active Directory, Group Policy
  • MS Teams / MS SharePoint
  • SQL
  • Cloud - understanding/exposure to working in a cloud environment SaaS, PaaS and IaaS


  • Hard Working
  • Fast Paced & Casual
  • Problem solving
  • Technology driven
  • Innovation

Compensation & Benefits

  • Salary is between £18,000 and £25,000 depending on the strength of your skills
  • Pension
  • Progression Plan
  • Training & Certifications


  • Remote working during lockdown
  • This is an office based role when normal, but remote working is given at managers discretion, not ever a guarantee of certain dates.

This is the brief description of the role, for the full information, simply apply to the role and I will call you to discuss.

This is an exclusive client to Nigel Frank International.

My client is looking to begin the interview process ASAP, so don't miss out, APPLY now!

If this wasn't exactly the role you were looking for, please apply to this role anyway, just highlight what you are looking for, apply with your CV with a brief overview of what you are looking for (The role, top 3 techs, location, salary).

I will call you to discuss your skill-set further, there may be other roles I am working on that you may be suited for.

I specialise in Microsoft BI, SQL Server and Azure Analytics recruitment here at Nigel Frank International, specialising in the placement of highly-skilled candidates in various IT positions (Engineers, Analysts, Architects, Consultants, Project Managers, Management etc.).

We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group.

Twitter: @NigelFrank_BI


Email: Click here to contact this recruiter

Phone: [Telephone number removed]

Please Note: This is a permanent role. This role is for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.