1st Line Support IT - Leicester

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Position: 1st Line Support

Location: Leicester

Salary: £28000 - £30000 per annum

Our client is looking to recruit a 1st Line Support to be based in Leicester.

The Role & Responsibilities:

Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior

Ensure all calls are logged into the help desk system and progress notes are added to all calls

Proactively managing problem calls through to completion in a timely basis

Proactively working to improve internal processes

Identification of potential opportunities to replace or implement new solutions

Key Skills and Experience

Very good English communication skills.

Reporting functions and creation to support data submissions

Strong knowledge of Microsoft operating systems with emphasis on Windows.

Strong knowledge of the Microsoft Office suite.

Self-motivated, well organised.

Good IP networking skills.

To apply, please use our standard online application form by clicking the Apply button below.