Desktop Support Engineer


Premium Job From Recruitment Genius

Recruiter

Recruitment Genius

Listed on

25th January 2021

Location

Manchester

Salary/Rate

£22000 - £28000

Type

Permanent

Start Date

21/02/2021

This job has now expired please search on the home page to find live IT Jobs.

This employer are a growing IT managed service provider (MSP) based in central Manchester with clients nationwide. Founded early in 2016, they serve a range of clients in the SMB market, with a focus on financial services and other sectors that demand excellence in their IT service.

They pride themselves that their team provides a high standard of responsive and proactive support that all of their customers rave about.

Due to COVID-19, the team are primarily working remotely. All interviews and assessments will be conducted via Teams during this time.

Job Role

- 1st & 2nd line technical support, in person, by phone & email - with a primary focus on end user computing devices (workstations, tablets, printers, mobile & fixed telephony) and SaaS services including Office 365

- Setup, testing and on-site installation of end-user computing devices, following our standard processes and documentation requirements

- Contributing to and maintaining our internal knowledge base

- Working with third party vendors and others to resolve issues

Required skills

Personal

- Excellent customer service skills - in person, on the phone and email

- A self-starter who is at home working individually and as part of a small team

- A user-focused approach, putting end-users at the centre of your work

- High standard of written and spoken English with excellent attention to detail

- A keen learner with interest in new technologies and industry trends

- Good problem-solving skills using a range of sources

- Possess strong analytical skills and ability to maintain calmness and being diplomatic under stressful situations

- Strong multitasking skills to be able to effectively manage multiple activities, across multiple clients

Education

- A-levels or above, or strong experience coupled with a relevant industry certification

- English and Maths GCSE grade C and above (or equivalent) essential

Experience

- Minimum 3 years' IT support experience at 2nd line

- Minimum 2 years' experience at an MSP

Technical Skills

Essential

- Solid knowledge of troubleshooting typical PC hardware, software and printers

- Experience managing and supporting Windows Server 2012 R2 and newer, Windows 10 and iOS devices

- Experience supporting core Microsoft 365 services (user accounts, licensing, Exchange, Teams, SharePoint, OneDrive)

- Understanding of core networking principles, including switching, routing, DNS, DHCP, Wi-Fi, VLANs and VPN

- Understanding of fundamental IT security and data protection principles

Desirable

- PowerShell scripting

- macOS support

- Azure Virtual Machines & networking

- Relevant Microsoft or CompTIA certifications

Salary: £22-28k dependent on experience

Contract type: Permanent full-time

Hours: 0830-1730 Mon-Fri. Occasional out of hours work and travel required.

Travel: Our clients are based nationwide, mainly in Greater Manchester & Central London. Site visits will be required with occasional overnight stays.

Company laptop and Apple iPhone provided.

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