1st Line Support Technician


Premium Job From Bowerford Associates

Recruiter

Bowerford Associates

Listed on

24th January 2021

Location

Wellington

Salary/Rate

£19000 - £24000

Type

Permanent

Start Date

29/03/2021

This job has now expired please search on the home page to find live IT Jobs.

We are looking for an additional IT Service Desk Technician for our exciting customer. You will be joining a dedicated team of IT support staff from a range of backgrounds with one thing in common, a real passion for delivering high quality, reliable and maintainable systems. The primary aim of this role is to ensure that all staff in this rapidly growing company are provided with the best IT services possible!Key Accountabilities:First point of contact for all IT Support queries both internally and externallyDay to day support for 250-300 desk-based (across 7 office locations) and remote usersManagement and distribution of helpdesk ticketsAsset Management1st line technical supportChange control processesSoftware managementDocumentation process / KnowledgebaseQualifications and Experience Required: Familiar with Microsoft Windows from XP to Windows 10Microsoft Office 2013/2016PC & Laptop Hardware knowledgeExcellent communication and organisational skillsVPN both mobile user and site to siteAnti-Virus solutions, implementation and analysisOffice 365 experienceIP based telephony systemsWould be an advantage to have but NOT essential: Microsoft qualifications (Windows OS / Server OS)Microsoft Windows server exposureExperience of using an ITSM platform - preferably 'Hornbill'Clear understanding of Active DirectoryUnderstanding of DHCP/DNS/TCP IPCore Competencies:Ability to build strong support relationships with othersAbility to remain focused during extremely busy periodsAble to prioritise workloads and recognise system demandsAbility to work to targets and deadlinesGood communication skills (both written and oral)Good organisation skillsPersonal time managementThis opportunity comes with very good benefits, including pension, good holiday allowance, healthcare, childcare vouchers and lots more...KEYWORDSIT Service Desk Technician, IT Support, First Line Support, Microsoft Windows, Microsoft Windows Server, ITSM platforms, Hornbill, Active Directory, DHCP, DNS, TCP/IP Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.

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