Process Lead

This job has now expired please search on the home page to find live IT Jobs.

Process Lead

Remote during COVID lockdown then Birmingham

3 month contract initially

Inside IR35

Role:

* The HR transformation programme is an exciting opportunity to put the colleague experience first by replacing our core HR system and processes with a SaaS solution from SAP.

* The primary role of the Process Lead is to lead the delivery activities to design the future HR processes as part of the HR Transformation Programme, ensuring that the new end-to-end processes are efficient, provide an improved colleague experience and deliver measurable benefits. You will lead bench-marking activity were relevant to identify process efficiencies and determine resource models to run the future state.

* As the Process Lead, you will be accountable for defining the process management standards and governance arrangements on the programme and managing Process Analysts. You will directly engage with senior stakeholders, including the HR Global Process Owners and HR Transformation Director and will be expected to ensure that all processes and process documentation complies with standards.

Responsibilities:

* During the mobilisation stage of the programme, you will evaluate and establish the process tools and methods to be adopted by the programme and will be responsible for driving their use.

* You will lead process design workshops as part of Global Design phase and facilitate workshops, managing stakeholders, including our SAP implementation partner and global process owners. You will use your experience to steer towards efficient processes that meet or exceed requirements, adhere to corporate standards and best practice and will deliver measurable benefits.

* You will be accountable for maintaining the integrity of the process through the future stages of the programme, ensuring that they are documented and remain aligned with the system and organisation design through each delivery iteration.

* You will identify process improvements by comparing future state against as-is and establish measurable efficiency targets and SLAs for future process. You will analyse benchmark data to establish industry best practice and set process targets.

* You review quality processes and procedures, including reviewing test plans to ensure that there is full test coverage across the end-to-end processes and operational process documentation.

* You will support the Change Management professionals by providing process roles and responsibilities for their change management activities.

Skills required:

Change agent:

* Experience required in applying customer experience, change or business improvement theory into practice in large organisations.

* Excellent communication and inter-personal skills.

Team Coach

* Excellent ability to coach and develop the programme team.

People leadership:

* Able to set direction and to lead and influence a team (direct and indirect) to deliver.

Problem solving and decision making:

* Ability to manage complexity.

* Ability to remove internal / external barriers.

* Accurate and concise writing skills to create analysis reports, documentation and recommendations.

Stakeholder management:

* Strong negotiation and influencing skills needed to challenge peers, leaders and suppliers to achieve the best customer outcomes

* Strong business acumen and awareness of impacts of change to stakeholders

* Understand the perspectives and agenda of stakeholders and take this into account when communicating

Specialist sills:

* MS Excel for information analysis and producing management information to support recommendations.

* MS PowerPoint.

* ARIS Connect process design

* Process design

Experience expected:

* Process ALP Silver/Gold Accreditation

* ARIS Connect process design (to appropriately trained BPMN standards)

* Experience of designing & implementing process architecture across large complex organisations to standard & quality.

* Trained in process approaches such as 6-sigma green belt and business change management.

* ITIL Service Management

* Customer satisfaction methodologies.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.