Service Delivery Manager - SC CLEARED
LA International Computer Consultants Ltd
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Role Purpose The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.
Produce/Review/Update: Comms & stakeholder plan;
Governance & responsibility Mgmt plan;
Communication & stakeholder plan;
Working with Service Architect to establish Operational Readiness Reviews and Service Readiness Reviews
Work with the Infrastructure Architect to verify transferred equipment from OSP & Authority and receive and Verify details of in-flight projects or other work.
Programme Management, Project Management, Service Delivery Management and Technical architecture. Service Delivery Manager to manage delivery of internal and external resources. Remote provision of: Port Discovery, Technical support Design, Migration configuration and Documentation Site Migration - DII to NSoIT Fixed LAN Documentation Justification Mandatory Skills Required: Managing service delivery. Managing third parties. Reporting. Strong communication. Customer focus. Good communication skills. Desirable Skills Required: MOD experience. DII experience. Migration experience. Networking experience advantageous.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.