IT Service Delivery Manager
Recruiter
IC Resources
Listed on
11th January 2021
Location
Sutton Coldfield
Salary/Rate
£35000 - £40000
Type
Permanent
Start Date
2020-12-10
This job has now expired please search on the home page to find live IT Jobs.
This will include management and coordination of internal teams, major incident management, coordination of problem resolution and change management activities for in collaboration with its suppliers and business operational teams. To manage and own all service management activities using ITIL best practice processes as a framework through which to constantly improve the IT service delivery.Responsibilities:
Ownership and management of all IT service delivery processes, including service desk management, incident management, service request management, problem management and change management.Proactive management of the infrastructure - servers, cloud provisioning, data and voice networks and associated capabilities, ensuring a resilient, high availability environment is in place and contingency.Ongoing communications with stakeholdersOwning and driving continuous service improvement plans and activitiesIncident data analysisProblem management coordinationDevelop the skills and knowledge of the service delivery team through coachingYou will have:
Minimum of 3 years’ experience at management level within IT, possibly in a 3PL/fulfillment/warehousing environment.Previous experience in business facing IT roles, delivering service management associated to mainly in-house developed systems.Good all-round knowledge of technology infrastructure, in particular knowledge of Microsoft O365, MS SQL and AWS.Excellent working knowledge of driving ITIL best practice framework with a practitioner qualification and with a focus on pragmatic delivery. Apply Now or for more information contact Niall Fearon from IC Resources