Service Desk Analyst

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This employer are a software company specialising in the energy sector. Their disruptive technology and services offer a fully innovative platform for energy suppliers to succeed.

In this role, you will work on their 'new in' or 'backlog' service desk team, dealing with software issues that are raised by their clients through their service desk ticketing system, called 'Freshdesk'. You will clarify the problem, triage the problem and sign off the ticket. As a first line analyst you will be dealing with known issues that can typically be solved at speed and indeed, ticket resolution speed and accuracy will be a key performance measure in the job.

PROBLEM SOLVER - You'll be a natural problem solver. Good at rationally analysing and questioning the information you have been given, then working through the problem logically to arrive at a solution rather than a quick fix.

SQL SAVVY - You'll need some SQL experience gained through work or personal projects. They'd say entry level to intermediate is needed as you'll be using it daily.

CLIENT COMMS - You will enjoy client contact. Your background will have involved dealing with customers, be it in person or by phone, email or system led engagement.

TICKETING - You will have no fear of ticket led performance measures. To you, smashing through tickets, solving multiple problems every hour is satisfying and motivational.

Benefits

- 33 days holiday including 8 bank holidays

- Option to buy or sell 5 extra days per year

- An extra day off for your birthday

- Prioritised mental health

- Discounted travel passes

- Health insurance

They also partner up with Vitality to offer incentives to help you stay fit and well including

- 50% Off Virgin Active membership

- Free Amazon Prime

- £99 Apple watch

- Regular health & fitness checks