IT Support Engineer / IT Technician

This job has now expired please search on the home page to find live IT Jobs.

Job Title: I.T. Technician / EngineerLocation: Thirsk, North YorkshireSalary: £30,000 - £40,000 depending on experience + statutory pension and medical insuranceJob Type: Full Time, PermanentThe business was established in 1973 and they are proud to be a founder member of the multinational Bianco Group who has been operating in Europe, North America and the Middle East for over 60 years.Today they are made up of over 20 steel stockholding, distribution, processing and trading companies and it is still growing. Over 800 people work in the group and serve over 80,000 customers worldwide.The Group specialises in providing seamless and welded tubes to the construction, process and energy industries as well as providing seamless tubes and solid bars for the mechanical and fluid power markets.Key Responsibilities:Professionally answer incoming support requests for assistance, either via e-mail, in person or other means and deal with end-user technical queriesTroubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems both locally and via remote support tools and provide solutions and workarounds to incidents and ProblemsIncident and problem managementProvide support to the business at all timesInstall, maintain and support new applicationsAdminister MS Office and user accountsPrioritising and managing several open cases and mini-projects at one timeKeep up to date with advancements in technologyEnsure appropriate standards and procedures are adhered to during the development process to support a quality deliverable to the companyWork closely with members of the IT team to enhance servicesEstablish a good working relationship within the business and with 3rd partiesContribute to polices, processes and proceduresImplementation and maintenance of company IT procedures and policiesCreate and maintain all necessary documentationEnsure all records, such as equipment logs and asset lists, are kept up-to-dateProject-based work and additional responsibilities as requested by the IT Manager and Managing DirectorKey Requirements:EssentialGood organisational and planning skillsAbility to create documentationExcellent communication skillsAdaptable to changing work prioritiesFlexible "can do" attitudeAttention to detailAbility to work with minimal supervisionGood knowledge of Microsoft desktop operating systems and Office suiteSoftware and hardware installation, configuration and troubleshootingAbility to stay calm under pressureHigh standard of written and spoken EnglishStrong team playerStrong desire to advance your IT knowledge, train, learn and progressDesirableA working knowledge of any of the following :- Active Directory, MS Exchange, MS SQL Server, VMWare, MS Hyper-V, MS Server OS, Veeam.Networking and infrastructure experience.Oracle DatabaseUnit4 Dream accountsNetCrystal ReportsCompTIA, Microsoft and other IT CertificationsCobol programmingPlease click on the APPLY button to be directed to the company's recruitment page.Candidates with experience of: Support Engineer, Support Technician, Desk Support, IT Technician, Network Engineer, IT Service Desk Technician, 3rd Line Support Engineer, 2nd Line Support, Support Technician, Infrastructure Engineer, Technical Support, Helpdesk Support Technician, 2nd Line Engineer, Helpdesk Support and Fault Desk may also be considered for this role.