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2nd Line Support Engineer

Premium Job From QinetiQ
Recruiter: QinetiQ
Listed on: 22nd December 2020
Location: Malvern
Salary Notes: Competitive
Type: Permanent
Start Date: ASAP




At QinetiQ, we're dedicated to defending sovereign capability, protecting lives, and securing the vital interests of our customers.

We are a company of over 6,000 dedicated people providing technological and scientific expertise that helps our customers protect, improve, and advance their vital interests.

We provide technological and scientific expertise to help customers protect and advance their vital interests. We provide technological and scientific expertise to help customers protect and advance their vital interests. Working across every aspect of the life cycle of critical equipment and infrastructure, providing services and products that address our customers' most pressing challenges; our breadth and depth of experience spans many markets and industries.

The full benefits package includes - Contributory pension scheme, share incentive plan, private medical insurance, private dental insurance, childcare vouchers, holiday vouchers, other leisure discounts, etc.


We are a world-leading security and technology service provider who have invested billions of pounds in their services working with the most high profile clients on the most cutting edge projects. This role is available as the company is expanding.


The 2nd Line Support Engineer is responsible for the day to day administration of cloud enabled technologies in support of business project and programmes, ensuring that technology is available when appropriate to meet delivery requirements. It is an internal facing role with responsibility for the day to day technical operation of these platforms, working closely with line of business teams and technology platforms providers, both internal and external 3rd parties.

The 2nd Line Support Engineer is responsible for working with business users of these platforms and to implement required changes where necessary to ensure that technology services meet need, overall responsible for the configuration and administration of these technologies.


The 2nd Line Support Engineer will manage operational technology platforms, covering aspects of administration and configuration in response to business needs.

You will be performing IT operations and maintenance in accordance to approved procedures and standards, including security auditing and patching.

The 2nd Line Support Engineer will create and review operational processes to ensure that technology systems can be maintained efficiently.

You will be able to help support the selection of technology and tools used to support the operation of cloud technology services.


You should have technical experience at a 2nd line level - providing day to day tech support to customers.

The 2nd Line Support Engineer should have experience of administration and management of Cloud technologies

You need experience in supporting Enterprise Infrastructure Services including directory, messaging, back-up and storage.


We look for outstanding technical people, creative and analytical thinkers, decision-makers, influencers, and excellent communicators. Join us today.

Contact Name: Qinetiq
Reference: TJ/5721/12630_1608629069
Job ID: 2882066

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