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Software Support Analyst - Fintech SaaS Application - Remote

Premium Job From Recruitment Revolution
Recruiter: Recruitment Revolution
Listed on: 16th December 2020
Location: READING
Salary/Rate: £35,000 - £40,000
Salary Notes: + Benefits
Type: Permanent

This job has now expired please search on the home page to find live IT Jobs.

We are looking for a full-time, pro-active, enthusiastic Software Support Analyst to join our Fintech at an exciting time in our growth journey. This is a varied role that requires a self-starter to work alongside multiple teams with excellent prioritisation and communication skills. PHP and MySQL skills a must.

Role Info:

2nd Line Software Support Analyst - PHP / MySQL
Remote / Swindon Head Office Visits
£35,000 - £40,000 + Benefits Package

The Role:

You will provide a first-class service to our clients as 2nd line support to resolve day to day technical issues, system enhancements and ensuring data integrity is maintained.

We are a PHP house and there is a requirement to work across multiple environments as we transition from our legacy system to an enterprise scale fintech platform based on AWS architecture.

As well as being comfortable in a development environment you will be equally at home following up directly with clients on the specifics for both technical and non-technical contacts to resolve issues whilst adhering to S.L.A. commitments.


+ Utilise Jira Service Desk to create, communicate and pro-actively execute tickets through to resolution
+ Work with multiple other departments where additional resource is required using the relevant escalation protocols
+ Investigate, identify and correct legacy PHP code / MySQL using support from development where required
+ Ensure the smooth running of systems through daily monitoring of error logs and system files
+ Provide feedback on potential platform enhancements that would add value internally, externally or both
+ Escalate issues to development as part of the ongoing roadmap
+ Provide client facing technical support alongside Customer Success in client meetings

Candidate Requirements:

+ Proficient in using MySQL, PHP (version 5.2 to 7.2) with OO awareness & Symfony an advantage
+ Experience of JSD, PHP Storm and comfortable in a Linux environment
+ Able to be proactive with their workload and manage their time, as part of a team and independently
+ Excellent client support skills with good written and verbal communication, you can talk tech with colleagues and be able to translate for clients
+ Quick to learn with an eye for detail
+ Any exposure to billing systems or financial transactions a bonus

About the company:

We are a highly successful UK-based Fintech Software vendor embarking on an exciting growth journey after significant recent investment in new product and people.

We provide clients with a leading cloud-based Order-to-Cash Accounts Receivable suite that enables them to automate processes, reduce costs and improve cash collection efficiencies resulting in increased cash flow. Our SaaS platform enables customers to get paid faster by automating manual and time-consuming tasks.

With an existing and highly satisfied customer base of very well-known large international Blue-Chip enterprises, we are a secure and dynamically growing Software business with a 20 year history of stability and profit from offices near Shrivenham on the Oxfordshire / Cotswolds border. The next few years will be an exciting time for the company as growth explodes.

Our jobs come with fantastic perks as well - our office has a private gym attached which you can use whenever you want, you get private health insurance and there are pension and bonus options for all successful candidates. 21 days annual leave, bank holidays on top of that and the option to purchase more. Once a month, we have a pitstop lunch with pizza or deli provided and we have an active staff led social committee.

The rewards and benefits package include:

+ 21 days holiday with the ability to purchase more
+ Free access to our on-site gym
+ Flexible working
+ Career progression

The Location:

We are based near Swindon alongside the A420 in newly refurbished offices, but currently working remotely. Interviews will be conducted by telephone / video calls.

If you have the experience we're looking for then we'd love to hear from you

Your Experience / Background / Previous Roles May Include:
SaaS Support, Software Support, Developer Support, Tech Support, Application Support, Support Developer, Dev Support, Tech Support, Application Support Analyst, Remote Support.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.