IT Helpdesk Technical Support

Award-winning global systems provider seeks 2 1^st line technical support / service desk analysts to join their busy helpdesk support department, supporting external clients using their hardware and software systems, together with general 1^st line IT support.

IT Helpdesk Support Analyst - the Role: 

Taking ownership of support calls, you will be providing remote support to a wide-range of commercial clients in the U.S.. Full training will be given; the roles focus on a combination of software support (supporting the client's suite of software applications), hardware support (advanced imaging and scanning systems), and the ‘IT' environments around the products - e.g. Windows operating system, PC hardware, network connectivity (e.g. internet, printer, other peripherals), networking issues, etc.

IT Helpdesk Support Analyst - the Person: 

Candidates need to be engaging and have excellent client handling abilities and telephone manner. 

Strong IT skills, gained through a similar IT helpdesk support position, with proven PC component and system abilities, and an in-depth knowledge of Windows o/s and applications. 

IT Helpdesk Support Analyst - the hours: 

37.5hrs per week, Monday to Friday. The working hours follow a shift pattern within the hours of 1pm and 10pm UK-time (One week 1pm-9.30pm, Week two 1.30pm-10.00pm).

IT Helpdesk Support Analyst - Summary: 

All-in-all this is a fantastic opportunity to join a structured and well-established company, where you can employ and develop your skills. Offer subject to DBS check (the company can undertake this). The salary range varies, depending on experience: typically around £20k to £22k, but there is a 10% shift allowance on top which can boost earnings to c£22k-£24.2k, depending on the basic. Benefits inc. 25 days holiday, pension and health related. Services advertised by Dupen are those of an Agency.