Technical Support


Premium Job From SidTech

Recruiter

SidTech

Listed on

25th November 2020

Location

London

Salary/Rate

£150 - £150

Type

Contract

Start Date

2020-11-25 00:00:00

This job has now expired please search on the home page to find live IT Jobs.

Job Title: Senior Support Tech LeadLocation:London Job Purpose and primary objectives: To provide Technical Support to PJT Customers in London Key responsibilities (please specify if the position is an individual one or part of a team): The PJT Partners Technology team is looking to bring on a Senior Support Tech Lead, who has strong experience with providing management and support across all areas of technology. The role will support our global businesses and corporate functions across the firm. Key responsibilities to include: > Support all technical systems within the PJT technology environment > Possess ability to perform quick decision-making and resolve technical problems > Take ownership of assisting with development and implementation of global support strategy > Operate as an escalation point for all other Support techs > Provide excellent customer service that includes communicating with colleagues and end users by phone, in person, and via email throughout the workday > Respond directly or ensure response of all incoming Support incidents/requests (across phone calls, emails, and/or slack) in accordance with SLAs > Collaborate with colleagues in New York, London and other global offices for optimal support coverage > Identify any systemic IT-related issues with various technical equipment, working with broader IT team to diagnose and solve > Stay up to date on various technology systems and practices to help inform firm’s future technology plans while improving internal operating standards and procedures Train colleagues and end users on various technologies as needed to empower self-service Key Skills/Knowledge: PJT Partners seeks to hire individuals who are highly motivated, intelligent and have demonstrated excellence in prior endeavors. Qualified candidates will possess the following: > Experience in supporting end users (including C-suite executives) > Time management skills with the ability to organize and prioritize > Collaboration-minded and able to work constructively with teammates toward common goals > Technical understanding of audio, video, IT, and networking systems > Understanding of network infrastructure and flow > Experience with managing groups of Support technicians > Knowledge of maintaining key performance indicators related to a Support team’s workload > Proactive approach to relationship development with colleagues > Good communication skills and the ability to address a variety of stakeholders > Ability to multitask various assignments while delivering timely results > Experience with Outlook and a well-developed phone etiquette > Proficient with Microsoft Windows OS, laptop setup and network connections, and Microsoft office suite, including PowerPoint Experience required:7+ Years of Relevant Experience Duration of the Assignment:Long Term

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