Technical Support Engineer

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My client who are based in London are looking for a Technical Support Engineer to help them for an initial 6 month contract with the potential to extend.

Due to the current situation this role can be based remotely.

On request, release emails quarantined by O365 ATP in line with policy and processes to ensure operational needs/activity are met and not interrupted.

* Responsible for enquiries and service requests via Service Now related to the SEG email and web access service.

* Respond to, emails and phone enquiries in relation to web access or email issues. Route to the correct resolver group within the SEG team or appropriate 3rd party supplier/s.

* Monitor and manage the service request queue on the Service Now service management tool

* Responsible for inputting and drafting the monthly Service Management report, ensuring that any local work instructions are maintained and draft any new local work instructions when necessary.

* Proactively monitor usage of Egress licences to ensure efficient use of resources and to make significant cost savings by reducing underutilised and duplicate accounts.

* Applicant will require SC clearance as a minimum but preferably NPPV2 or NPPV3

* Role is based in London however the role can also be covered by remote working from home. No requirement to be in London currently due to pandemic.

* Out of hours callout cover required on a rota basis every 3 weeks in exceptional circumstances.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.