IT Service Desk Manager

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IT Service Desk Manager - IT Helpdesk Manager, Service Desk Team Leader, Service Desk Manager, Technical Service DeskSheffield - Permanent - Competitive Salary + Benefits A fast-growing organisation are seeking to appoint an IT Service Desk Manager, to be responsible for managing the operation of the Service Desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.Key Skills, Knowledge & ExperienceSolid experience working in a helpdesk, service desk or technical support environment is essentialPrevious experience of leading a Service Desk is advantageousAbility to lead and motivate a teamAble to work independently, flexibly and supportively across an IT functionUnderstanding of ITIL principals, qualification preferredAble to work and communicate effectively with different teams, as well as at all levels of the businessProven experience of working to SLAs and KPIsAbility to describe, communicate and promote solutions and opportunities in a manner that the wider business community and external parties can understandExcellent planning and organising skillsProven ability of defining challenging objectives and achieve themPossess an understanding of ADSL, Fibre, networking and associated technologiesIf you feel you have the pre-requisite skills, please click 'apply' in the first instance and one of the Experis Team will be in touch. Service desk, IT, Networks, Networking, Broadband, Internet, ADSL, Fibre, Customer Service, Telco, Telecommunications, Telcom, IT Helpdesk, IT Service Desk, IT Support