1st Line Support Engineer


Premium Job From Recruitment Genius

Recruiter

Recruitment Genius

Listed on

9th November 2020

Location

Stafford

Salary/Rate

£17000 - £21000

Type

Permanent

Start Date

28/11/2020

This job has now expired please search on the home page to find live IT Jobs.

This is an opportunity to join a UK firm with over 20 years' experience in various areas of IT, from development and support of their own lines of successful network security and digital display products to running managed services supporting Windows and Linux server environments.

The company is looking for someone to join their growing IT Helpdesk Team working in their managed network services and network security department.

As a 1st Line Support Engineer, In addition to opening and investigating tickets, you will be expected to help perform a number of duties on servers and systems, these include:-

- Responding to monitoring of systems, investigate and escalate if required

- Checking systems are updated and that automated updates have been applied

- Testing internal and client systems and software where required

- Other regular checks to systems, servers and networks

This is not a typical call centre, you will not spend all day on the phone, but you will be expected to answer calls and handle appropriately.

An ideal 1st Line Support Engineer will hold the following skills and experiences:

- You will be a team player with a passion for IT

- Ideally you will have experience (or at least knowledge) of logging and responding to tickets or incidents both over the phone and via an email based system

You will have some experience of hardware and software based issues, although it will mainly be software based support you provide.

This is a 1st Line Support role, it may be suitable for the right school or college leaver, or someone who has recently completed a relevant apprenticeship or similar learning e.g. CompTIA, MCDST etc.

Your application would really benefit from knowledge and / or experience with:

- Networking

- Routers

- Switch Management

- Linux

- Firewalls/Security

You should also mention any knowledge or experience of systems including:

- WSUS

- Windows Server 2008, 2012 and 2016/19

- HyperV/VMware & Cloud services

- Terminal Services / Remote Desktop

- Symantec Backup Exec

You should have a good GCSE or equivalent in English and knowledge of other languages maybe a bonus.

For an opportunity to join this expanding company please submit your CV.

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