Change Assistant / Project Support

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London

£30000 - £40000 per annum

You will be supporting both the Head of Business Change and the Delivery Manager with a wide range of change management and IT tasks.

Key tasks :

* Requirements gathering

Facilitate the delivery of new applications and associated business practices by training users, explain and document enhancements to IT, and provide or support user acceptance testing.

* Process documentation

Understand the process objectives for each business function, supporting the rollout of any changes and proposing improvements.

* Stakeholder management

Regular updates / escalation to Delivery Manager and Head of Business Change. Complete written updates for projects.

* Cross-departmental liaison

Spend time with business change requestors to understand the objectives of any change and positively challenge processes, solutions, and test plans. Support release management process including co-ordination and compilation of Release Notes.

* Adherence to Project Management Framework

Ensure key departments are aware of new Changes / Projects (e.g. Data Protection Officer, Contracts Manager, IT Infrastructure)

Analyse and resolve issues

* Insurance background

* Required skills & competencies

* Enjoys managing and working on a wide variety of concurrent projects.

* Positively manages diverse relationships and personalities.

* Keen interest in process improvement and solution design.

* Confident submitting verbal and written project updates