Business Analyst


Premium Job From Progressive

Recruiter

Progressive

Listed on

3rd November 2020

Location

Northampton

Salary/Rate

£350 - £400

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

I am getting in touch today because my client is interviewing this week for a Business Analyst for a period of 3 months initially to work on a telephony project that is kicking off quickly. They have agreed a change in network provider and the telephony provider is at end of life. They are not just doing a lift and shift however, are taking the opportunity to standardise processes, ways of working, looking for efficiencies etc. With regards to as-is, the routings they have are complicated which ends up giving a bad experience for customer services which then impacts their customers.

Location: Midlands (100% Remote working)

Ideal start date: November 2020

Salary/Rate: TBC

Duration: Initial 3 Month Contract, likely to extend

Essential Skills: 5 years Business Analyst Experience.Telephony Experience (Avaya or Genesys)As Is and To Be ProcessMap Out Use Case DiagramsWrite User Stories including Acceptance CriteriaWrite Up a Brand Partners Operating Model (For on-boarding)Write Test Cases

If you are interested in discussing further, can you please send me an updated version of your CV and I will get in touch to discuss your application and interview processes.

Alternatively, if this is not for you, but you can think of someone else in your network, then please feel free to pass on my details.

Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement.To find out more about Progressive Recruitment please visit www.progressiverecruitment.comProgressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales

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