Senior Premises Manager
29th October 2020
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Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments.
Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams.
We think and work globally - we don't just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn't just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.
We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.
Our London office is at the heart of our global network, in one of the most exciting world cities. London is arguably the world's greatest financial centre: all of the world's leading financial institutions have a significant presence here. It's home to the headquarters of more than 100 of Europe's largest companies. Our London team has a reputation that's second to none.
They're the team the world's leading businesses turn to for help with their most challenging problems. They work with colleagues around the world on complex, cross-border deals and disputes.
Whether you join as a lawyer, a recent graduate or in a business services role, London is a great place to work. You will have the opportunity to work on challenging, engaging work that will give you the opportunity to make your mark and progress your career. We believe there is no better place to work.
Overview of the Function
We have more than 500 people globally providing the facilities management services that keep our offices running. That includes front-line services such as reception and catering, and back of house services such as helpline, purchasing and supply, reprographics, switchboard and travel.
Role summary/purpose of job
This role is responsible for managing the premises used by Freshfields in London, delivering efficient and cost effective operations across a range of workplace services. This requires both leadership of internal teams and management of material external contracts, addressing maintenance, AV/VC, environment, engineering & energy, premises projects, building security, cleaning and vending in compliance with Health & Safety and aligning with best practice. It also requires leadership of interactions on building operations with landlord(s) of our premises, and collaboration with the wider Workplace leadership to establish and implement the strategic direction for workplace services in London.
Key responsibilities and deliverables
Planning, monitoring and reporting of the Premises budget, including London Estate rent and rates, service charges, utilities and capital expenditure.
Management of London premises 100 Bishopsgate, (and Whitefriars & Northcliffe until Dec 2020), liaison with Landlord and Managing Agents, co-tenants, sub-tenants and legal and commercial advisors on property strategy and lease events and maintaining estate records.
Management of relationships and contracts with external service providers for engineering work and fabric maintenance, construction projects, building security, cleaning, vending and a/v support, ensuring services are specified according to the needs of the business and performing according to recognised SLAs and KPIs
Managing: audio-visual, presentation and filming service in close liaison with Global Technology teams, technical and IT support to FM and premises management systems (including PlanOn)
Actively managing and reviewing all service contracts under Premises control.
Planning, implementation and management of the firm's UK security policy (excluding IT security).
Planning, implementation and management of the firm's London Engineering Services.
Maintenance and regular review of the department's compliance with Health & Safety requirements in the London office and supporting ISO certification, in collaboration with the Health & Safety team. This includes the management of water quality in the London office.
Ensuring the firm's compliance with environmental requirements and targets and maintaining ISO certification.
Planning, implementation and management of the firm's London refurbishment and building fabric upkeep projects.
Management of Premises staff, supporting development, managing performance appraisals, modelling and promoting firm's policies and values.
Key requirements (Communication/skills/experience)
Property/engineering experience 250,000 sq Ft +.
Senior facilities management experience in the financial or legal sectors.
Contract management experience, specification of services, tender, performance management, SLA & KPI reporting and regular performance review.
Capable of flexing style to engage effectively with a wide variety of internal and external specialists.
Strong procurement and negotiating skills.
Able to interpret recommendations to best suit the firm's needs.
Practical and innovative approach to managing teams and services.
Strong leadership skills.
Effective organisational and communication skills.
Competent budget analysis and management.
Flexible and effective time management.
Analytical and problem-solving skills.
Membership of IWFM.
Experience of implementing and maintaining ISO standards certification
Project management experience.
Working knowledge of building related technology, premises management software and London professional services offices.
Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Please note that, in line with the requirements of the UK Border Agency, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EEA candidate can fill the position.
Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.