IT Desktop Support Specialist

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The Systems Administration & Support II technician will report to the manager of Systems Administrations & Support (SAS) and will be responsible for support of the company corporate workstation and have an understanding of the global desktop environment.

The SAS II technician will be responsible for all aspects that impact the user endpoint environment, including Active Directory, Group Policy, software deployments, security patches and updates, network, printers, phone support, Mac OS and Windows OS.

In addition, the SAS II tech will ensure timely resolution of internal employee incident requests as well as assist with select projects as assigned by the SAS manager and Desktop Engineering.

Responsibilities

- Address and resolves employee concerns in a professional and timely manner

- Ongoing support of corporate Windows and Mac workstations & mobile devices

- Troubleshoots Active Directory, Group Policy Objects, and mail requests

- Support a 24 x 7 operation and responds to system outages

- Contribute to after-hours on-call support rotation (Region 1)

- Assists with setup of all supported endpoint devices

- Support video, data and voice conferencing solutions for company meetings

- Maintain new and loaner workstation inventory

- Document work by ensuring tickets are logged for support request and note troubleshooting steps when escalating

Qualifications and Experience

- 3+ years experience with corporate workstation troubleshooting