Service Desk Manager

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Are you an experienced IT Service Desk Manager looking for your next challenge? Then we need you.

At Macmillan Cancer Support our ambition is to reach the 2.5 million people currently living with cancer in the UK. We can only achieve this goal with quality IT Systems at the core of our business. This is where your role will be pivotal.

We are looking for a talented IT Service Desk Manager to lead the IT Service Desk. The Service Desk Manager will lead the Service Desk function to deliver outstanding levels of customer service and satisfaction. A technically skilled and people focussed leader, who will foster a culture of service excellence ensuring service levels and customer satisfaction are met or exceeded.

You will utilise your experience of managing technical service desk teams to ensure best in class IT support and customer satisfaction for our large user base. Alongside your goal of improving Service Delivery, you will manage an experienced service desk team of 6 direct reports, utilising your knowledge of technologies such as Active Directory, Windows 10, M365, Microsoft Teams and the ITIL Service Management framework to support a high performing ServiceDesk function.

Acting as a role model to your team, you will display high service standards and advocate a culture of employee development. A personable, professional attitude is essential as you support your team and deliver excellent customer service.

You will look to develop and maintain relationships and take a proactive approach to problem solving. You will also set and maintain high standards for the team in meeting SLAs and KPIs.

You will have excellent people management skills as your responsibilities will include direct line management of a team of engineers. You will also have the knowledge and experience to assist Management with various strategic improvement projects relevant to the Service Desk and IT Operations.

The role will be based in London but may involve some out of hours work and travel to other Macmillan sites across the UK.

Please click the apply button to be directed to our website to apply. We strongly advise you to complete your application as soon as possible as we reserve the right to change the closing date of our vacancies.

Closing Date: 3 November 2020.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society.

We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Macmillan HR Team if you require support.