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Service Desk Analyst | £150-£200 per day | 3 month rolling

Premium Job From Understanding Recruitment
Recruiter: Understanding Recruitment
Listed on: 12th October
Location: Hatfield
Salary/Rate: £150 - £200
Type: Contract
Start Date: ASAP

Service Desk Analyst | £150 - £200 per day | 3 month rolling contract

We are on the lookout for multiple well-established Service Desk Analyst's who have ideally worked for a large organisation. You will be responsible for a large range of tasks in making sure the business is running the very best service at this very crucial time.

We aren't looking for someone who is going to stand in the background - we need someone who isn't afraid to get their hands dirty and get to the route of a problem.

You will also be responsible for;

    • Customer contact management using Phone/Email and ITSM tooling.
    • Incident Triage and Prioritisation.
    • Incident Resolution.
    • Event Management.
    • Customer Liaison and Communication.
    • First time Fix based upon knowledge and technical ability.
    • Change Management and deployment.
    • Support Linux, Unix and MS Domain-based systems.
  • Create relevant knowledge articles to support the Service Assurance process.
  • Planning and effective delivery of project/continuous improvement initiatives
  • Drive incident recording quality via retrospectives and reviews.
  • Recommend and suggest tooling improvements.

This is an exciting opportunity for the right individual.

Hours - 40hrs per week

Remote based initially then based in Hatfield on site.

If you possess the skills above then please apply below with an up to date CV.

Service Desk Analyst | £150 - £200 per day | 3 month rolling contract

Contact Name: John Petrella
Reference: TJ/6919/BBBH8535_1602496534
Job ID: 2861509

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