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2Nd Line Support

Premium Job From REED Global
Recruiter: REED Global
Listed on: 9th October
Location: Edinburgh
Salary/Rate: £23,000 - £25,000
Type: Contract

Reed Technology

2nd Line Support - 6 Month FTC - Edinburgh - Up to £25,000 (pro rata)

Reed Technology are delighted to be working with a well-known Edinburgh based organisation on the look out for a talented 2nd Line Support Engineer to come on board and support for a minimum of 6 months.

As well as being a personable individual who works co-operatively in a team, the successful candidate will have to demonstrate considerable experience in the following:

  • Logging requests and provide initial triage/resolution and allocation to IT engineers
  • Escalating to 3rd level support as required
  • Supporting Office 365 (Sharepoint, Outlook, new users, permissions)
  • Desktop estate administration, comprising of Dell Desktops/Laptops (Windows 7/10)
  • Telephony system support comprising Avaya IP Office - IP desk phones
  • Mobile phone support comprising Apple devices
  • AV / video conferencing support comprising Polycom devices
  • Printer support
  • Support for MS Server (2012, 2016 and 2019) and desktop applications including MS Office 2013 and O365

If you possess experience in all these areas, then please apply, or email your CV

Contact Name: Alasdair Wallace
Reference: TJ/9104/X3-396024_1602231299
Job ID: 2860823



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