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Service Design and Transition Manager

Premium Job From Experis IT
Recruiter: Experis IT
Listed on: 8th October
Location: Telford
Salary/Rate: £50,000 - £55,000
Type: Permanent

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Service Design and Transition Manager

Location: Remote / Telford

We are actively looking to secure a Service Design and Transition Manager to join Experis as one of our expert consultants, delivering services to our clients.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

The Role

Our client is looking for an experienced Service Design and Transition Manager to be responsible for producing and maintaining quality, secure and resilient Service designs for new or improved services. Whilst ensuring minimum impact to Services during the transition of new projects into live support.

Key Tasks

  • To provide change governance through adherence of agreed Change processes, ensuring all proposed changes are approved by the relevant change control authority and to review risks from proposed change and facilitate proposals to reduce risk
  • To act as a point of contact for the Account Delivery with other parties, including customer, other government departments, suppliers and customer managed suppliers
  • Develop and seek approval of High-Level Support models
  • Perform SI Risk Assessments to evaluate complexity of change / risk to Service
  • Produce Service Design solution and draft Service Description documents
  • Ensure completion / updates of the Live Service Manual, Operational Processes and any knowledge transfer artefacts
  • Assure required SLA Service Overview Document have been created / updated appropriately in line with the agreed service requirements
  • Liaise with Service Delivery Managers, Service Architects, Project Managers and
  • Suppliers (as appropriate) to define and document the IT Support and Governance Model in line with the solution requirement
  • Ensure effective communications to all key stakeholders

Key Skills

Successful applicants will require good influencing and communication (written and verbal) skills and be able to demonstrate strong leadership qualities. Must have excellent client relationship skills and strong management capabilities. Also require a good financial acumen, with highly developed negotiating skills.

  • ITIL Service Management
  • A good understanding of Cloud, Digital and Data processes / technologies
  • Knowledge of project / delivery management.

Interested candidates should submit their CV in the first instance.