Service Design and Transition Manager

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Service Design and Transition Manager Location: Remote / Telford We are actively looking to secure a Service Design and Transition Manager to join Experis as one of our expert consultants, delivering services to our clients.Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.The RoleOur client is looking for an experienced Service Design and Transition Manager to be responsible for producing and maintaining quality, secure and resilient Service designs for new or improved services. Whilst ensuring minimum impact to Services during the transition of new projects into live support.Key TasksTo provide change governance through adherence of agreed Change processes, ensuring all proposed changes are approved by the relevant change control authority and to review risks from proposed change and facilitate proposals to reduce riskTo act as a point of contact for the Account Delivery with other parties, including customer, other government departments, suppliers and customer managed suppliersDevelop and seek approval of High-Level Support modelsPerform SI Risk Assessments to evaluate complexity of change / risk to ServiceProduce Service Design solution and draft Service Description documentsEnsure completion / updates of the Live Service Manual, Operational Processes and any knowledge transfer artefactsAssure required SLA Service Overview Document have been created / updated appropriately in line with the agreed service requirementsLiaise with Service Delivery Managers, Service Architects, Project Managers andSuppliers (as appropriate) to define and document the IT Support and Governance Model in line with the solution requirementEnsure effective communications to all key stakeholdersKey SkillsSuccessful applicants will require good influencing and communication (written and verbal) skills and be able to demonstrate strong leadership qualities. Must have excellent client relationship skills and strong management capabilities. Also require a good financial acumen, with highly developed negotiating skills.ITIL Service ManagementA good understanding of Cloud, Digital and Data processes / technologiesKnowledge of project / delivery management.Interested candidates should submit their CV in the first instance.