Cyber Security Service Delivery Manager

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Cyber Security Service Delivery Manager

£40,000 - £55,000 p.a., plus commission/bonus

Full-time, permanent, field-based (UK)

Are you an experienced Service Delivery Manager, either within cyber security, network services or IT? Do you want to further your career by joining the exciting, fast-growing area of cyber security?

This is an opportunity to join the UK's, longest standing, and leading cyber security full-service provider. As part of their ongoing growth (their Managed Services Division grew 48% in 2019), this group is expanding its dedicated managed services Service Delivery team to include a Service Delivery Manager with responsibility for existing managed services. Whilst beneficial, previous experience in cyber security is not a requirement.

They run 24/7/365 managed cyber security services from UK and Australian Security Operations Centres, in addition to a range of consulting and cyber security testing services. They have their own technologies developed over the last 20 years. They serve a wide range of clients from small start-ups to multi-nationals, including 10% of the FTSE 100.

They are proud of their 20 year history, 20% average annual growth, unrivalled industry reputation, and London stock market listing. Their 90%+ staff retention rate is testament to their team approach and commitment to staff development at all levels.

The Role

Reporting directly to the Service Delivery Director, the Service Delivery Manager will:

- Own the relationship, and client management activities, for a portfolio of managed service clients, and act as the clients' advocate/primary escalation point

- Monitor that the Managed Services that they provide and that it meets the requirements set out within the client's contract

- Develop client Service Improvement Plans to ensure both client return-on-investment and improve service renewal opportunities

- Identify potential commercial opportunities within their client portfolio and liaise with the relevant team

- Be responsible for accurate reporting both to the client and the management team

Required Skills & Experience

- Extensive service delivery experience, including 2 years within IT outsourced managed services

- The ability to communicate between the technical and non-technical at all levels within an organisation

- Excellent communication and interpersonal skills

- Highly motivated with a pragmatic business acumen

- Proficient in problem-solving, decision-making and negotiation

- Whilst an awareness cyber security would be useful, it is not essential

- Ability to solve issues and unblock potential problems, maintaining the delivery quality

- Excellent collaboration and partnering skills

- Ability to prioritise and multi-task

In return they offer a competitive salary and benefits package.