Change and Release Manager - Managed Services

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Change and Release Manager - Managed Services

Change, Release, Change Management, Release Management, ITSM, IT MSP, Education, ITIL, Reporting, Governance, Customer Service, Service Desk, Managed Services

Nottingham Based - Flexible Working

£40-50,000 per annum - dependant on experience

A Change and Release Manager is required by our IT MSP client based in Nottingham. As the Change and Release Manager you are responsible for Change & Release Management within their Managed Service and Support services.

The Change and Release Manager oversees the management, maintenance and improvement of all activities within the ITIL Change and Release Management processes in order to ensure the integrity and stability of existing and new services. You will manage the forward schedule of change and ensure the communication of such to Partners and Customers is timely. You will be responsible for reporting & governance, including chairing Change Advisory Board (CAB) meetings, as well as the co-ordination and facilitation of change by engaging a variety of support teams & vendors.

Key accountabilities: -

Change and Release Management * Accountable for change processes including standard, normal and emergency processes

* Accountable for release processes including product releases, maintenance releases and services engagements

* Accountable for Changes associated to onboarding new customers into their Service Desk teams

* Accountable for Change management satisfaction according to contractual customer SLAs and internal KPIs, implementing corrective actions as required.

* Accountable for Change & Release communication between all relevant parties, including forward schedule of change

* Chair of the Change Advisory Board (CAB) both internally and externally, where required

* Manages the change control procedure for project and project stakeholders to ensure Changes are introduced controlled and knowingly

Competencies and experience

Experience * At least 3 years Change Management experience and experience in a similar role

* Sound understanding and experience with service level agreements and associated metrics

* Enterprise IT experience and a good working knowledge of the broad suite of IT technologies and technical environments.

* Previous experience of customer service / helpdesk focussed role (ideally educational industry)

* ITIL Foundation V3 certification

* Experience working within ITSM structure/environment

* Strong knowledge of Microsoft client and server architecture

* Sound understand knowledge of network infrastructureIn the first instance please submit your CV.