Service Architect - DV Cleared
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Clearance Requirements: DV UK Single Nationals Only
Are you a Service Architect who is able to demonstrate knowledge and experience (typically 5 years or more, Service Architecture/Management experience), in the following areas?
Our customer is looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. This is a dynamic role that plays an integral part in demonstrating our customer's ability to deliver quality services in line with contractual commitments.
Do you want to be proud to work for a company that respects its people and is at the forefront of technology?
Our customer is looking to grow its team with committed people to design quality Services for our customers across the region.
Service Management qualifications would be expected e.g. ITIL, ISO20000 and IT4IT.
Responsibility of the service design for low, medium or high value / complexity deliveries into live service:
Understand the customer's user base and IT operational structure
Good understanding of our customer's services, solutions and strategic roadmap
Development of detailed end-to-end service designs
Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts
Impact Assessment (IA) of current operating and governance models against scope of work
Identification of transition operating model where required
Design of future operating and governance models
Define, agree and implement pricing for service catalogue
Identify test requirements to feed into overall test plan
Identify and develop on-going support requirements
Development and progression of the operational support requirements and service acceptance criteria.
Responsible for the revision of the run cost elements of the cost model where required
Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs)
Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs)
Definition of early life support requirements
Specification and delivery of SA artefacts
Process and service tooling design and integration requirements
IA of existing processes against client's process requirements
Creation of processes and associated artefacts
Writing service documentation as required by the delivery teams for use by operations
Able to facilitate service readiness activities, to ensure a smooth transition
Responsibility and oversight of staff implementing service-related artefacts
Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.
Can you demonstrate:
Detailed knowledge of service management concepts and techniques
A strong operational understanding of service supply chains
Experience of service operating model design for major IT systems
The ability to write coherent, concise, and readable technical service documentation
Experience of working to tight timescales within a high energy team environment
Ability to lead both virtual and co-located teams
Ability to influence senior stakeholders both internally and externally with varying objectives
Core Skills
Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives
Negotiating, bringing consensus, with substantial experience of running workshops
Commercially astute - working knowledge of the contractual obligations and associated constraints
Self-motivating and objective setting
Leadership skills for team co-ordination and motivation
Excellent presentation skills both verbal and written