Order Management Coordinator

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Description: The OTR Order Management Coordinator ensures Order entry Quality and Integrity. Key responsibilities/essential functions include:Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.Provide an excellent level of service for our customers. Specifically when answering customer phone calls including price enquiries, order updates, stock enquiries and sales leads.Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on OTD optimization.Ensure orders validation, compliance and approvals before Order Entry.Own and update timely key dates using local operating mechanisms and reports.Daily follow up of customer credit documentation and inventory.Give shipping and billing instructions in accordance with contracts terms and conditions.Follow shipment, installation, application via reports.Follow up on collections issues due to OTR.Provide root cause on defect analysis.Monitor and coordinate daily logistics traffic from warehouses. Required Qualifications: Experience in project management or order management.Proficient user of Microsoft OfficeSelf-motivated and able to work independently as well as in a teamAble to manage a number of different tasks and manage competing prioritiesPrevious experience in administrative and/or order management roleCustomer Satisfaction Oriented.Team player.Ability to use Systems and work in a matrix environment.Good understanding of the OTR process.Proficient at understanding how the Order Configuration process works (Oracle).Good Product knowledge.Excellent Verbal and written communication.