Online since 1999 | 6,598 IT Jobs Live NOW

Business Analyst Unified Communications and Contact Centres

Premium Job From Dupen Recruitment
Recruiter: Dupen Recruitment
Listed on: 6th October
Location: London
Salary/Rate: £60,000 - £70,000
Type: Permanent
Start Date: ASAP

(Home - remote working, UK). Thriving technology company seeks an experienced Business Analyst with strong UC and CC experience. Joining a dedicated and innovative team you will be designing, developing and implementing highly customised Unified Communications and Contact Centre solutions for their corporate / enterprise-grade clients

Business Analyst - UC / CC - The role:

The company is well-established and offers a candid and collaborative working environment (no micro-management!) with first-class technologies.

This exciting position covers 50% customer-facing project delivery work, and 50% R&D and innovation duties, creating your own products and services. It will utilise your business analysis, design and client-facing abilities. Working closely with other departments (Development, Pre-Sales, Business Consultancy, etc) the role covers:

  • Detailed capturing and documenting of client requirements
  • Creating high level designs of solutions and applications, proposals and work statements
  • R&D work, examining new technologies and proof of concepts

Business Analyst - UC / CC - Requirements:

Candidates must have an extensive background as a business analyst, designing and developing solutions in UC (Unified Communication) and/or CC (Contact Centre) environments, with: -

  • AWS (or similar cloud technology)
  • Solution design using Enterprise Architect (or similar product)
  • UML-based toolsets
  • A good understanding of webservice and UI design
  • Process Modelling

Useful experience covers: additional Cloud techs (e.g. Google, Azure, IBM) ; specific CC/UC products (e.g. Avaya Genesys, Amazon Connect, Google's CCAI, etc); Integration with CRM (e.g. Salesforce); Alarm monitoring (e.g. SNMP, WMI).


This is a terrific opportunity to join a company where you can really thrive, grow and be challenged creating a range of innovative solutions for some great clients. The client has offices in London but this role is home-based in the main, with visits to the office when required.

Contact Name: Darren Page
Reference: TJ/1994/6395-BA_1601967398
Job ID: 2859673

Browse all skill types