Support Scheduler

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Support Scheduler

Devonport, Plymouth About the role

Here at Babcock we're looking to recruit an End User Support Scheduler to manage and schedule Incidents, Work Orders, Projects and Resource Requests for the Babcock Desktop Support Team ensuring all incoming and current work is progressed in a timely manner and in line with Service Level Agreements.You will be responsible for route planning and basic stat reporting whilst working closely with Service Desk and Asset Management teams. Your key responsibilities will include:Managing and scheduling all incoming and current work for the Desktop Support TeamEnsure incoming tasks are scheduled in a timely mannerManaging workload in line with Service Level AgreementsMinimising aged tickets through effective incident managementEnsure all on duty Desktop Support Analysts are allocated sufficient and appropriate work based on skill set and locationLiaise with Regional Desktop Support Team Leaders to ensure project work is sufficiently resourced and scheduled appropriatelyLiaise with Service Desk Manager to ensure phone support is scheduled into daily activities as requiredEngage/collaborate with 3rd party suppliers and 3rd Line teams What do I need to do the role?You must have experience of working in a Service Delivery environment as well as proven experience working in accordance with Service Level Agreements. Technical knowledge is also important, as well as knowledge of ITIL and service management toolsets.You must also possess great attention to detail. What else do I need to know?We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.The successful candidate must be able to achieve the appropriate security clearance level for this role.Please follow the link to find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants. About Babcock International and DevonportFor more than a century, Babcock, the Aerospace and Defence Company, has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure and specialist training. We are committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme. You will benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.You will be based at Devonport Royal Dockyard in Plymouth, Devon. Working at Devonport puts the best of the South West at your fingertips. Amazing scenery, vibrant towns and numerous leisure opportunities - It's why Devon and Cornwall are such a desirable place to live and work. Comprising of 14 dry docks, four miles of waterfront and 25 tidal berths, Devonport is the base for numerous surface vessels as well as the base and refit centre for the Trafalgar-class nuclear-powered submarines. Devonport has also recently been selected as the base port for the Navy's new Type 26 frigates and will become the maintenance centre for the future submarine programme. Armed Forces CovenantWe are proud to support the Armed Forces community by honouring the Armed Forces Covenant.We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week's special paid leave to help them meet their commitments. To find out more please visit our website. Application GuidanceAll applications should be made online. Please use a desktop PC or laptop to create your account and apply for a job. Once you've completed this you'll be able to apply to jobs from mobile devices.If you experience difficulties please visit our careers website. Recruitment correspondence is normally by email so please check your email account and spam folder regularly.We are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and we will respond in a way that best fits your specific needs.Job reference: 32069