IT Support Analyst / 2nd Line IT Support

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Job Title: 2nd Line IT Support AnalystLocation: London WC2RSalary: £32,000Job Type: Full Time, PermanentHours: 37.5 hours per week (Mon - Fri; 3 days 10:00-18:00, 2 days 10:00-19:00)Established in 1979 and incorporated in 1985, this company is one of the largest independent IT service & support companies in the UK. Their philosophy of 'service beyond the call' delivers a high level of support to all your company's communications and data management requirements.Role Overview:You will be fairly autonomous and fully responsible for supporting the users for one of the company clients London sites. Main Duties and Responsibilities:Conference Rooms; maintain the technology, assist users with connections, keep general cleanlinessOffice Setups; Assist with preparing for new users including technology and office setups. Assist users with rearranging their offices if needs to ensure the technology is not broken in the processVendor Assistance; work with vendors who may need to come onsite and upgrade, repair, replace different technologies, grant access and escort to and from locked areasPhone system; Work with their vendors to maintain, troubleshoot and repair the Avaya phone systemClient computing; Assist users with desktop computers, operating systems, applications, accessories, cell phones, etcPrinting; Assist users with printing, maintain supplies, facilitate repairs or replacements or damaged/faulty equipmentRemote Support; Be able to remotely assist UK users while they are out of the officeInventory Management; ensure proper amount of spare equipment is available for users including laptops, adapters, accessories, etc. Ensure equipment is recorded in their asset tracking systemCCTV: Manage and monitor the CCTV system (on a Server)Supplier and contract managementThe Successful Candidate:ExperienceStrong background in customer serviceExperience working in a team-oriented, collaborative environmentExperience with the following IT platformsOffice 365Datto (awareness)Microsoft Exchange 2010Active directory 2010Microsoft office 2003-2013Windows / Windows 7/Windows 10Microsoft server 2008 - 2016TCP/IPDNS/DHCPVmware administrator / VsphereWebsense mail filter / Message CentreSkillsStrong communicator with the ability to update others on progress made and issues facedAbility to effectively prioritize, be self-motivated, and manage all projects and daily tasks in a high-pressure environment with little supervisionExceptional customer service and delivery focusStrong documentation skills with a keen attention to detailExceptional interpersonal skills, with a focus on rapport building, listening, and diagnosticsAbility to absorb and retain information quickly Strong written and oral communication skillsAbility to present ideas in user-friendly languageProven analytical and problem-solving abilitiesPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the experience or relevant job titles of: IT Analyst, IT Lead, IT Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, IT Manager, IT Support Technician, Desktop Support, IT Support Engineer, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support, 2nd Line Support Engineer, 2nd Line Support will also be considered for this role.