DV Cleared Implementation Solution Architect
LA International Computer Consultants Ltd
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DESIGN, DEVELOP, DELIVER,IMPLEMENT
ACTIVE DV CLEARANCE
*Bachelor's Degree or equivalent experience
*4+ years of technical experience
*Experience working with BMC Remedy 9 and above
*Active Security Clearance
*Strong interpersonal and presentation skills, including consulting skills
*Strong oral and written communication skills
*Understanding of Lean-Agile methods and DevOps working practices
*MS Office skills e.g. Excel, Word and Project, Visio
*Proven group presentations skills
*Concentrate on certain areas of technology driven by company technology objectives
*Manage and Provide Remedy ITSM solutions architect to provide end-to-end support/activities/tasks to development domain environment
*Develop statistics and reports from data provided from various tools and sources on and using Remedy ITSM products.
*Conduct training and mentoring team members and customers on Remedy ITSM related technology and use
*Lead efficient identification, troubleshooting, resolving and communication of systemic technical issues/failures/weaknesses/solutions to all responsible parties.
*Be the primary contact to properly respond to and resolve ITSM tool suite system problems or major issues as they occur and follow established NRC procedures for problem escalation and follow-up in a timely manner
*Assist other providers with issues or questions regarding the Remedy ITSM
*Collaborate with Infrastructure teams to develop and maintain Remedy ITSM data and system integrity
*Lead assurance that proper application of security standards and compliance
*Lead the status updates and comments to process owners, service owner(s), management and/or team participants
*Attend customer meetings as requested and scheduled as the manager of this service
*Lead team/others to create or update documentations including but not limited to Remedy ITSM SOPs, How To's, and KBA articles
*Assist end users with ITSM issues and questions via phone and/or email.
*Experience in Windows server and client operating systems
*Experience of build and operation of highly secure infrastructure systems
*Experience of taking systems through security test and applying remediation(s)
*Experience with BMC Service Request management
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.