Customer Success Manager - Salesforce

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Customer Success Manager / Head of Customer Success - Salesforce£50,000 - £56,000 + Generous Holiday + Flexible Working + MoreAn exciting opportunity has come up for a Customer Success Manager to join a London based Charity tackling the ever-growing homelessness crisis with the opportunity to enhance your existing skills and progress your career in a supportive environment.As the Customer Success Manager you will be joining an established team tasked with developing and maintaining existing customer relationships. Managing a team of driven individuals who are committed to ensuring the success of the charity and its partners, it's a great place to work with offices around the UK and an amazing central London base.As the Customer Success Manager will be supporting a bespoke Salesforce platform, gain a deep understanding of the current customers experience and identify ways to support the customers desired business outcomes. Internally you will proactively look at ways-of-working to lower response times and improve customer satisfaction. Long-term you have the autonomy and backing to scale the team from there it is and shape it how you see fit.Desirable skills for a Customer Success Manager: Extensive Salesforce Knowledge is essential.Previous experience with Service Cloud is essential.5+ years' experience managing a support desk in a technology environment.Personable character with previous experience managing a support team.Able to plan and prioritise work in a pressured environmentIf you are a Customer Success Manager who understands Salesforce, takes pride in their work and keen to utilise your skills to scale a team and build a long term career then this role is for you. If you have any questions please feel free to reach out to me on LinkedIn for a conversation.Head of Customer Success / Service Desk / Customer Service Manager / Customer Success Manager / Head of Customer Service / Salesforce

Location: London

Salary: £56,000 + generous benefits

Please apply now for further information and immediate consideration!