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2*Business Analyst- REDRESS

Premium Job From REED Global
Recruiter: REED Global
Listed on: 17th September
Location: Hemel Hempstead
Salary/Rate: £300 - £340
Type: Contract

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ASAP 12 Months initial Contract (Likely Extensions) £300-340- UMBRELLA Apsley

2 Business Analysts are required by our Global Financial Services client for an initial 12-month contract based in Apsley. You will be accountable for supporting the wider redress programme with the design and implementation of consistent and effective processes.

A new UK Redress Centre has been created to manage and deliver end to end redress projects and initiatives for all current and former UK Commercial Banking customers. A Redress project can be defined as an initiative to provide resolution to customers who have potentially suffered detriment as a result of either mis-sold products, non-application of policy, or as a result of an error through technology or process failure / omission.

Key Responsibilities:

  • Support the lead Analyst and wider remediation programme with the design and implementation of consistent and effective processes.

  • To ensure remediation work packages are delivered through efficient and repeatable processes to ensure an excellent customer experience and mitigate / minimise reputational risk.

  • Proactively sourcing, documenting and preparing reports that can be used for improving existing processes and activities within the programme.

  • Adhere to the governance framework, feeding into mandatory documentation to provide consistency amongst work packages.

  • Ensure that various appropriate infrastructure elements, including documents, manuals, policy documents etc. are kept up to date and available.

The ideal candidate for this role will have:

  • Experience working in relevant market/context, i.e. remediation and redress projects within a regulated financial services environment (Commercial Banking experience preferred)

  • A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

Experience managing, supporting projects with a budget of above 5m essential

· Experience managing/supporting projects with direct customer comms essential

· Experience of running/supporting a portfolio of programmes simultaneously

· Programmes with external/regulatory oversight would be and advantage

· Collections and recoveries would be an advantage

· Complaints experience would be an advantage

In the first instance please submit your CV