Head of Service Excellence - IT Service Delivery


Premium Job From BluetownOnline Ltd

Recruiter

BluetownOnline Ltd

Listed on

15th September 2020

Location

West Drayton

Salary/Rate

£50000 - £75000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Job Title: Head of Service ExcellenceLocation: West Drayton, LondonSalary: CompetitiveJob Type: Full Time, PermanentThe company's aim is to deliver first class service to clients and provide them with a single point of access to a large portfolio of resources including Managed IT Services, Unified communications, Managed Print Services, Managed Cloud Services and Intelligent Buildings.As a result of this aim they are looking for a Head of Service Excellence to join their team in West Drayton.The Role:As a Head of Service Excellence you will be part of IT leadership team and will be fully accountable for defining and implementing the Service Management strategy across three pillars: Service Desk, NOC and SOC to deliver the best first class services to clients.You will support service management and measure their efficiency and usage. You will build strong relationships with wider stakeholders and be responsible for the commercial aspects of your team with full P&L accountability.You and your team will aim to provide a professional service for clients ensuring that all technical services are being delivered in line with quality, commercial outcomes, governance, and process / system KPIs and SLAs.Key Requirements:The Person5+ Years' senior operational management within a critical environmentExcellent leadership skillsExcellent understanding in Managed Services, Networking, Data Centre, Infrastructure ServicesExperience of business change and transformationSkills and ExperienceExcellent knowledge and practical experience of the ITIL service management framework?Excellent broad understanding of IT infrastructure (Wintel PCs, MS Office, SQL Server, LAN/WAN, VMware)Very strong interpersonal & relationship development skills?Budget management experience?Ability to work in a fast moving environment?Technical backgroundIf this role sounds like a fit for you, please click the APPLY button to send your CV & Cover Letter for this role.Candidates with experience of: IT Service Delivery Manager, Senior Service Delivery Coordinator, IT Support Manager, Head of IT Service Delivery, IT Quality Manager, IT Operations Manager, IT Services Manager, IT Infrastructure Manager, Head of IT Service Provision, Technical Service Manager, IT Manager, Service Provision Manager will also be considered for this role.

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