Change and Business Improvement Manager

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Our Client is urgently looking for an experienced Change and Business Improvement Manager.

Location: Working from Home.

Contract in the scope of IR35.

The Change and Business Improvement Manager plays a key role in defining, building and implementing our ambitious roadmap of digital and business transformation, focusing on operational and regulatory effectiveness and efficiency whilst improving the user experience.

The Change and Business Improvement Manager is responsible, at a project/programme level, for articulating business requirements and priorities for transformation, assessing business readiness, designing new operating models, driving business adoption and providing specialist change management support to HSE's operations.

This is an exciting opportunity to help us lead, drive and deliver significant change across HSE, driven by a new strategy and a number of new and challenging transformation programmes.

Key Responsibilities

1.Collaborate with our operational teams, policy colleagues, digital programmes, customer insight, and technology to deliver new ways of working, services and functions, which are efficient, effective and user focussed.

2.Understand and document the baseline and current state of services and functions, define the `to be` state including TOM, service design, organisational design, business processes, information flows, operational framework and performance metrics.

3.Ensure that services, processes, systems and future operating models are designed to meet the needs of users, deliver against regulatory requirements, support efficiencies and deliver against HSE's strategic priorities and objectives.

4.Lead the implementation of new operating models into live service, ensuring ongoing process compliance and control, including the optimisation of future state operations through the design and implementation of operational frameworks

5.Build and manage productive and effective relationships with senior stakeholders, including Executive Committee members.

6.Lead the production of business analytics, including performance and productivity baselines, demand analysis, impact and feasibility analysis, scenario modeling, activity based cost models and benefits tracking.

7.Act as a Change Leader across HSE, driving awareness and understanding of change management, approaches and tools at all levels.

8.Work with our Programme Management Office to develop comprehensive business cases for change.

9.Lead, line manage, mentor, coach and develop our team of business analysts.

10.Support the development and communication of change and business improvement principles, guidelines and best practice throughout HSE to build knowledge and optimise service delivery.

Experience - essential

*Experience of leading business transformation activity that balances exceptional delivery for users, with the needs of operations and the business.

*Experience of leading change and driving change awareness within a complex and geographically dispersed organisation.

*A solid track record of delivering service/performance improvements, efficiencies and enhanced user experience.

*Solid experience of the principles of operational excellence and how to ensure new services and ways of working are successfully implemented and embedded.

*Experience of coaching and mentoring junior team members as part of driving consistency of standards and outputs.

*Experience of developing business cases.

Experience - desirable

*Experience of working with data structures and an understanding of data mapping and data architecture.

*Experience of delivering large scale transformation programmes, ideally within a Central Government environment, to GDS standards.

*Experience of working within a regulatory or similarly complex environment.

*Experience of managing service delivery in an operational/transactional environment.

*Experience of developing business cases to Green Book standards and managing funding bids within government.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.