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Northgate Technical Support Analyst - 2nd/3rd Line Support,

Premium Job From Itecopeople
Recruiter: Itecopeople
Listed on: 11th September 2020
Location: City Of London
Salary/Rate: £36864 - £40960
Type: Permanent

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Northgate Technical Support Analyst - 2nd/3rd Line Support, Northgate

Are you a Technical Support Analyst? Looking for a new role working with the latest Microsoft technologies?

We have a fantastic opportunity for a talented Technical Support Analyst to join a Software Support team, supporting a range of business applications used within Social Housing and Microsoft technologies including Northgate.

Working closely with Senior Technical Analysts, you will be trusted to provide 3rd line application support and assist the business with its IT operational needs, Northgate applications and coordination of upgrades in a busy customer focussed environment.

In this role you will "own" the Northgate Housing application Support, but you will also be supporting some of either SharePoint, Dynamics CRM, DCRM, iTrent, or TotalMobile. You'll manage these throughout their lifecycle, liaising with business stakeholders, vendors and other IT teams to ensure that upgrades are properly planned and implemented. This will include preparation of Requests for Change for CAB, preparing test scripts, managing UAT etc.

Job title: Technical Support Analyst (Northgate, Oracle).
Location: London with home working.(Remote at present due to Covid-19)
Duration: Permanent role.
Start date: ASAP.
Salary: up to £36864-£40,960 per annum plus pension, flexible working & other benefits.

?This role will be both challenging and rewarding & the work that you will undertake will be vital to the department; therefore it's paramount that you are technically proficient. You'll investigate and troubleshoot incidents escalated by the service desk and 2nd line support, together with processing complex service requests for users.

You'll have substantial experience in Northgate & Oracle applications support in a service orientated environment & a general awareness of IT corporate infrastructure (hardware, databases, client devices, Windows operating systems, active directory services, & generic applications etc.) with proven expertise for SQL Server technologies; ETL, T-SQL Programming, SSIS, SQL jobs & scheduling.

Experience of providing 2nd / 3rd line support for Microsoft applications within a Service desk or Application Support environment would be advantageous.

You will need to be a good communicator, who can work to tight SLA's and prioritise their own work. You will work with a range of third party suppliers, internal departments and other stakeholders with diverse IT needs and requirements, so we'll expect you to be a strong relationship and rapport builder.

You'll be highly motivated, with experience of working in a customer facing role. Their culture of innovation means ideas you have on how to improve service will be welcomed so you'll also enjoy finding new ways of doing things and be comfortable explaining recommendations.

If this sounds like you we would love to hear from you. Please call Laura on 01566 776 888 or email

Services advertised are those of an Employment Agency.