IT Support Desk Analyst
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Job DescriptionCurrently looking for a motivated and enthusiastic 1st & 2nd line support desk analysts to be based in St Helens - which is commutable from Warrington. I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development.
The working hours are from 8:00-17:30pm with a shift pattern that rotates bi-weekly.
Role & Responsibilities1st & 2nd line support via service desk including;
Taking escalations from support desk analystsResolving customer issues within service level guidelines (SLA)Gathering all relevant information from initial call/contact to ensure most efficient troubleshootingQuestioning customer effectively about issues and working to find alternative, more efficient methods Skills & QualificationsWindows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirableMail Technologies - Exchange 365, Exchange Server 2013 / 2016 (Administration and set up)Virtualisation (VMware and Hyper-V) - Administration and Set UpBackup Technologies - Veeam, Datto Backup & RecoveryHardware Experience - HP, Dell, NAS, SANWindows Desktop - 7, 10Networking Experience - WAN, LAN, iSCSI, NAT, VPN, RDP, PATBuilding and configuring server hardware#Understanding of ITIL Framework Knowledge of ServiceNowIf you want to find out more information, please contact me on 02038685178 or on [email protected]