A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.
To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to
- Pursue opportunities to develop existing and new skills outside of your comfort zone. - Act to resolve issues which prevent effective team working, even during times of change and uncertainty. - Coach others and encourage them to take ownership of their development. - Analyse complex ideas or proposals and build a range of meaningful recommendations. - Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. - Address sub-standard work or work that does not meet firm’s/client’s expectations. - Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients. - Manage a variety of viewpoints to build consensus and create positive outcomes for all parties - Focus on building trusted relationships. - Uphold the firm’s code of ethics and business conduct.
You will be part of our rapidly growing UK Salesforce practice helping to shape and deliver the right outcomes for our clients. Working with our wider Salesforce practice, our Marketing centre of excellence in Italy and our Customer Experience Centre team you will deliver market defining Salesforce Marketing Cloud projects. You will operate across the project lifecycle from presales and discovery through to development, test and training. Responsibilities to include
Development of client solutions
Discovery and design workshops to identify client requirements
Design of Salesforce Marketing Cloud solutions to meet client requirements including segmentation, campaign design and marketing journeys
Build of Salesforce Marketing Cloud solutions using configuration and AMPscript
Supporting Presales during development of new business with new or existing clients
Producing proposals & working with Salesforce to present proposals
Review of proposals during the presales process to ensure proposal accuracy
Working with the commercial team to ensure a smooth handover in to Delivery processes
Participate in recruitment activities where necessary
Maintain certification in selected salesforce products
Ideally educated to Degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but you must have excellent written and verbal communication skills
Proven consulting experience, gained with a leading professional services or systems integration firm
Expert knowledge and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendation, etc
Proven experience in providing leadership on complex, digital and front-office transformation initiatives, working with and/or running mixed technical teams to deliver the work
Demonstrable track record of helping to shape successful business development of digital and other front office business transformation initiatives
Experience designing and implementing Marketing technologies
Salesforce Marketing Cloud configuration experience including use of Journey Builder, AMPscript, SWL, automation studio and landing pages