UX designer
Recruiter
SidTech
Listed on
1st September 2020
Location
London
Salary/Rate
£400 - £400
Type
Contract
Start Date
2020-08-31 00:00:00
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Help define and drive the future of client digital design. Be a part in identifying product strategy and envisioning the ecosystems and inspire teams to push the boundaries of what’s possible. Provide a clear vision of the future of UX for the services. ? Oversee quality of design solutions as they related to UX and Interaction Design. ? Elevate and strengthen UX Design as a practice. ? Translate requirements into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences ? Facilitate product visions by conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products ? Design and deliver wireframes, user stories, user journeys and mock-ups optimized for a wide range of devices and interfaces ? Defining interaction models, user task flows, and UI (user interface) specifications ? Identify design problems and devise elegant solutions ? Make strategic design and user-experience decisions related to core and new functions and features Principal Accountabilities: Key activities and decision making areas? Enhance client's overall customer experience to create positive impact on people’s perception of the brand ? Be the gate keeper in ensuring the UX is intuitive and consistent across journeys ? Ensure design principles and aligned UX are clearly translated and articulated in the artifacts? Customer engagement and satisfaction ? Increased interaction with the product and high product usage ? Adoption of the product/services Leadership & Teamwork ? Provide leadership and direction for UX Designers on the project for a sustainable user centric culture ? Assist the CX Lead, UI Lead, product management in creating and maintaining best in class experience for customers ? Be the bridge between functional teams, increase communication to minimize gaps between UX flows? Team satisfaction ? Limited churn rate ? Successful collaboration with other teamsOperational Effectiveness & Control ? Establish and maintain UX guidelines, principles and best practices to ensure consistency and minimize unnecessary, repetitive work ? Mentor and grow UX designers to lessen reliance on external vendors ? Regular review to identify key risks, issues and interdependencies. Determine and apply appropriate mitigation strategies. ? Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand. ? Ensure regular and positive engagement with key support functions such as Risk, Compliance and HR to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target. ? Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the RBWM strategy through operational practice and planned activity ? Limited churn rate ? Adherence to Risk, Compliance, Global Standard and FCC requirements Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities) ? Working under pressure, flexibility to redesign solutions in the face of ongoing change and iterative development, coordination of a diverse suite of stakeholders, optimization of resources against complex technical deployments. ? Provide market-leading, compelling Digital product experiences that can leverage the global scale and distribution network. ? Ensuring that all HSBC RBWM services offer outstanding Digital customer experience and fully deliver on the brand promise and a coherent Digital Strategy. Role Context (The environment and operating conditions of the role including the extent of guidance and authority) ? This role holders will be expected to operate largely independently but within a design team. ? This role will include dotted reporting from other teams.
