|Listed on:||1st September|
|Salary/Rate:||£400 - £400|
|Start Date:||2020-08-31 00:00:00|
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Help define and drive the future of client digital design. Be a part in identifying product strategy and envisioning the ecosystems and inspire teams to push the boundaries of what’s possible. Provide a clear vision of the future of UX for the services.
? Oversee quality of design solutions as they related to UX and Interaction Design.
? Elevate and strengthen UX Design as a practice.
? Translate requirements into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences
? Facilitate product visions by conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products
? Design and deliver wireframes, user stories, user journeys and mock-ups optimized for a wide range of devices and interfaces
? Defining interaction models, user task flows, and UI (user interface) specifications
? Identify design problems and devise elegant solutions
? Make strategic design and user-experience decisions related to core and new functions and features
Principal Accountabilities: Key activities and decision making areas
? Enhance client's overall customer experience to create positive impact on people’s perception of the brand
? Be the gate keeper in ensuring the UX is intuitive and consistent across journeys
? Ensure design principles and aligned UX are clearly translated and articulated in the artifacts
? Customer engagement and satisfaction
? Increased interaction with the product and high product usage
? Adoption of the product/services
Leadership & Teamwork
? Provide leadership and direction for UX Designers on the project for a sustainable user centric culture
? Assist the CX Lead, UI Lead, product management in creating and maintaining best in class experience for customers
? Be the bridge between functional teams, increase communication to minimize gaps between UX flows
? Team satisfaction
? Limited churn rate
? Successful collaboration with other teams
Operational Effectiveness & Control
? Establish and maintain UX guidelines, principles and best practices to ensure consistency and minimize unnecessary, repetitive work
? Mentor and grow UX designers to lessen reliance on external vendors
? Regular review to identify key risks, issues and interdependencies. Determine and apply appropriate mitigation strategies.
? Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.
? Ensure regular and positive engagement with key support functions such as Risk, Compliance and HR to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.
? Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the RBWM strategy through operational practice and planned activity
? Limited churn rate
? Adherence to Risk, Compliance, Global Standard and FCC requirements
Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)
? Working under pressure, flexibility to redesign solutions in the face of ongoing change and iterative development, coordination of a diverse suite of stakeholders, optimization of resources against complex technical deployments.
? Provide market-leading, compelling Digital product experiences that can leverage the global scale and distribution network.
? Ensuring that all HSBC RBWM services offer outstanding Digital customer experience and fully deliver on the brand promise and a coherent Digital Strategy.
Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
? This role holders will be expected to operate largely independently but within a design team.
? This role will include dotted reporting from other teams.