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UX designer

Premium Job From SidTech
Recruiter: SidTech
Listed on: 1st September
Location: London
Salary/Rate: £400 - £400
Type: Contract
Start Date: 2020-08-31 00:00:00

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Help define and drive the future of client digital design. Be a part in identifying product strategy and envisioning the ecosystems and inspire teams to push the boundaries of what’s possible. Provide a clear vision of the future of UX for the services.

? Oversee quality of design solutions as they related to UX and Interaction Design.

? Elevate and strengthen UX Design as a practice.

? Translate requirements into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences

? Facilitate product visions by conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products

? Design and deliver wireframes, user stories, user journeys and mock-ups optimized for a wide range of devices and interfaces

? Defining interaction models, user task flows, and UI (user interface) specifications

? Identify design problems and devise elegant solutions

? Make strategic design and user-experience decisions related to core and new functions and features

Principal Accountabilities: Key activities and decision making areas

? Enhance client's overall customer experience to create positive impact on people’s perception of the brand

? Be the gate keeper in ensuring the UX is intuitive and consistent across journeys

? Ensure design principles and aligned UX are clearly translated and articulated in the artifacts

? Customer engagement and satisfaction

?  Increased interaction with the product and high product usage

?  Adoption of the product/services

Leadership & Teamwork

? Provide leadership and direction for UX Designers on the project for a sustainable user centric culture

? Assist the CX Lead, UI Lead, product management in creating and maintaining best in class experience for customers

? Be the bridge between functional teams, increase communication to minimize gaps between UX flows

? Team satisfaction

? Limited churn rate

? Successful collaboration with other teams

Operational Effectiveness & Control 

? Establish and maintain UX guidelines, principles and best practices to ensure consistency and minimize unnecessary, repetitive work

? Mentor and grow UX designers to lessen reliance on external vendors

? Regular review to identify key risks, issues and interdependencies. Determine and apply appropriate mitigation strategies.

? Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.

? Ensure regular and positive engagement with key support functions such as Risk, Compliance and HR to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.

? Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the RBWM strategy through operational practice and planned activity

? Limited churn rate

? Adherence to Risk, Compliance, Global Standard and FCC requirements 

Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)

? Working under pressure, flexibility to redesign solutions in the face of ongoing change and iterative development, coordination of a diverse suite of stakeholders, optimization of resources against complex technical deployments.

? Provide market-leading, compelling Digital product experiences that can leverage the global scale and distribution network.

? Ensuring that all HSBC RBWM services offer outstanding Digital customer experience and fully deliver on the brand promise and a coherent Digital Strategy.

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

? This role holders will be expected to operate largely independently but within a design team.

? This role will include dotted reporting from other teams.