1st Line Support - Middlesex


Premium Job From BCT Resourcing

Recruiter

BCT Resourcing

Listed on

31st August 2020

Location

Wembley

Salary/Rate

£30000 - £33000

Type

Permanent

Start Date

2020-08-31

This job has now expired please search on the home page to find live IT Jobs.

Position: 1st Line Support

Location: Middlesex

Salary: £30000 - £33000 per annum

Our client is looking to recruit a 1st Line Support to be based in Middlesex.

The Role & Responsibilities:

Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior

Ensure all calls are logged into the help desk system and progress notes are added to all calls

Proactively managing problem calls through to completion in a timely basis

Proactively working to improve internal processes

Identification of potential opportunities to replace or implement new solutions

Key Skills and Experience

Very good English communication skills.

Great customer service skills.

Strong knowledge of Microsoft operating systems with emphasis on Windows.

Strong knowledge of the Microsoft Office suite.

Self-motivated, well organised.

Good IP networking skills.

To apply, please use our standard online application form by clicking the Apply button below.

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