2nd Line IT Engineer / IT Support Engineer

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Job Title: IT Engineer - 2nd Line SupportLocation: Northenden, ManchesterSalary: £25,000 per annum dependant on ExperienceJob type: Full time, PermanentThe Company is a top 200 Law firm that specialises in personal injury. Established in 2000 and they pride themselves in the work they do helping injured people. They cover every area of personal injury including public liability, occupier's liability, road traffic accidents, employer's liability, industrial disease, serious injuries and clinical negligence matters.They are LEXCEL and Law Society accredited and are a Legal 500 Leading Firm for both Personal Injury and Clinical Negligence. Six of their Partners are members of the Law Society Specialist Personal Injury Panel and one of their Partners is a member of the Law Society Specialist Clinical Negligence Panel.The Role:They are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of three years' experience working within a similar role and any experience working with Proclaim case management system will be a distinct advantage.The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues.Standard hours are 8:30am to 5:30pm; however, a degree of flexibility is essential due to the extended operating hours of the firmJob DescriptionAdministration of in-house softwareAdminister and troubleshoot Windows Server 2008/2012/2016, Windows 10/8/7 environmentsAdminister and troubleshoot Active Directory, GPOs, DNS, DHCPAdminister and troubleshoot VMWare environmentAdminister and troubleshoot Hyper-v environmentAdminister and troubleshoot logical and physical networkAdminister and troubleshoot Office365 solutionSupport for deployed printers, scanners and other peripherals across the networkSupport for remote working arrangements through Microsoft Terminal ServicesSupport for company mobile phones or other mobile devicesSupport for company telecoms systemResponsibility for maintaining a comprehensive asset register and warranty databaseSupport for security systems linked to the IT networkPowerShell experienceSwitch administrationFirewall administrationAnti-virus administrationThe Candidate:Essential criteria:A minimum three years experience working within IT SupportKnowledge of Windows based operating systems and troubleshooting common problemsUnderstanding of network infrastructure and technologyUnderstanding of computer hardware and peripheralsAnalytical and problem solving skills are essential across a broad spectrum of ICT disciplinesAbility to prioritise work received via telephone, email and helpdesk based on business or user impactStrong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all timesExcellent organisation and time management skillsMust understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliverDesirable Skills:Knowledge of Proclaim case management and experience of working with software provider EclipseBigHand digital dictationDragon speech recognitionIP telephone systems e.g. Avaya IP OfficeExperience of working in the legal industryBenefits:20 days holiday, rising 1 day per year to a max of 23 days, plus bank/public hols. In addition, the office is closed between Christmas and New Year and you are not required to use your holiday entitlement for this period3 holiday buy backs per year after 1 year of servicePrivate medical insurance available after 2 years' serviceDeath in Service - 2 x salary based on annual salary only - eligibility commences when you join the companyActive social committee, firm pays for trips to e.g. Bowling, Chester Races, Christmas party, Summer BarbecueEmployee Assistance Programme which offers 24-hour helpline, Legal info and CBT - available immediatelyFree fruit delivered twice a weekPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support Technician, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician will also be considered for this role.