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Service Operations Manager x2

Premium Job From Dixons Carphone
Recruiter: Dixons Carphone
Listed on: 25th August
Location: Acton
Salary Notes: Excellent
Type: Permanent
Start Date: ASAP

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There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We're a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here.

We are looking for a Service Operations Manager to ensure continued service provision of our 24*7 IT service operations through proactive detection, prevention and resolution of incidents, minimising business impact through service monitoring and root cause elimination.

Key Responsibilities

  • Leading the co-ordination of high-profile Incident resolution activities in the capacity of a Major Incident Manager
  • Ensuring quality and timely communications are sent during Major Incidents
  • Ensuring timely post incidents washups are conducted and a clear management summary is released as a post incident report
  • Ensuring good quality root cause analysis reports are produced in a timely manner
  • Operational readiness for Peak Trading periods and mobilizing and operating the Peak Command Centre
  • Acting as an escalation point for key business and IT stakeholders for IT incidents
  • Daily, weekly and monthly service reporting


Key skills/experience

  • IT Support and Operations experience
  • Experience of working with 3rd Party support teams and strategic Partners
  • Experience of working in an ITIL based environment
  • ITILv3 Practitioner

We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:

  • Onsite gym with free membership
  • Onsite subsidised gym and starbucks
  • Competitive pension scheme
  • Staff discounts and offers.


Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it. 

Click Apply to start your jounrney.