|Listed on:||18th August|
|Location:||Kingston Upon Hull|
|Salary/Rate:||£30,000 - £35,000|
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Job Title: Service Desk Manager
Salary: £30,000 - £35,000 per annum, depending on experience
Job type: Full-time, Permanent (Monday - Friday, 40 hours per week)
The Company is a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. They are looking for a Service Desk Manager to join their growing Technical Support team.
As Service Desk Manager, you will be responsible for the day-to-day delivery of their IT support function. Monitoring and reporting on IT service performance, you will assist the Management Team in developing IT capabilities whilst ensuring SLAs are met. You will provide leadership and take responsibility for the performance management and development of the IT support team. You will enhance service standards and develop common systems and processes based on industry best practice. The role is very much hands-on, and you will be pivotal to improving productivity within the department.
You will be technical astute and able to build strong relationships with stakeholders, team members and third-party suppliers.
Ideally you will have experience of working in a similar role, have excellent interpersonal skills, be customer focused and enjoy working to tight deadlines. You may be expected to travel to visit clients so candidates should possess a full driving licence.
You may be required to be flexible at times as you may be asked to work outside normal office hours to meet the needs of clients.
Please click the APPLY button to send your CV and covering letter for this role.
Candidates with the relevant experience and job titles of; IT Services Manager, Senior Service Desk Engineer, Senior IT Technician, IT Service Desk Technician, IT Desk Support, IT Manager, IT Support Technician, Senior Support Technician, Technical Support Manager, IT Support Engineer, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Support, Service Desk Manager, IT Service Desk Manager, IT Support Executive, IT Team Leader, 1st Line Support Supervisor, 2nd Line IT Support Manager, Support Engineer, IT Desktop Manager, IT Technician, IT Helpdesk, IT Desktop Support Technician may be suitable for this role.