|Listed on:||18th August|
|Salary/Rate:||£85 - £95|
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My Exeter based client is looking for a Service Desk Analyst to act as a point of contact for ICT related queries that are placed to the Customer Service Desk via telephone and email.
Job Title: 1st Line Service Desk Analyst Rate: £85 -£95 per day (umbrella) Location: Exeter, Devon Duration: 6 months initially Availability: ASAP
*Candidates must be commutable to Exeter*
Main Responsibilities include but not limited to:
* 1st Line Support and resolve incoming IT support requests calls * Answer calls and record details of fault * Appropriately field requests that comes through to the service desk * Maintain documentation and standards, collate and submit asset information * Assess business impact of IT Incidents and accurately assign SLA and follow escalation procedures as directed * Assign unresolved incidents to the correct internal support team * Meet contact management and incident management SLA's and in providing accurate management information and reports
Qualifications & Experience Required
* Windows based application environment * Configuration Management Database * Active Directory * Work under pressure on own or as part of a team * Understanding of ITIL incident management process
If you are interested in this post and have previous experience within a similar support role, please apply with your CV ASAP.