Graduate - First Line Support Engineer


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

13th August 2020

Location

Southampton

Salary/Rate

Negotiable

Salary Notes

Negotiable

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Graduate - First Line Support EngineerBase location: Southampton, HampshireDuration: 4 MonthsOur Client is Europe's leading entertainment company and serves over 22 million customers across five countries. They are home to award-winning teams for everything from Customer Service to Marketing, from Technology to Finance, meaning there's plenty of opportunity for you, no matter what your career goals.Role PurposeOur Client is looking for a Graduate to work within their Platform Control Team, to provide IT / First Line Support for their platform 24 hours a day, 7 days a week. The team is responsible for monitoring and control of the broadcast distribution platforms, to ensure effective operation of the diverse range of systems and timely detection and resolution of faults, in order to achieve the highest possible service availability for their customers.ResponsibilitiesDeliver incident support to the Duty Platform Controller team through the detection and logging of faults and email managementEnsure the premium broadcast content is delivered without fault through the accurate completion of proactive and reactive service and system checksAssist the Duty Platform Controller team with volume broadcast incidents through their effective triage, prioritisation, logging and problem managementAssist the Duty Platform Controller team with operational readiness activities during trials and early life supportUsing available monitoring tools and fault notifications to diagnose impact and incident priorityAccurately complete all checks (proactive or reactive) and maintain accurate records of incidentsFollow escalation procedures to effectively prioritise and manage incidents in a timely mannerUnderstand how Incidents relate to Problems and assist in identifying trends impacting stabilityContribute to the first line support of Launches, Premier's and Special EventsSupport/Chair daily review calls with stakeholdersContribute to comprehensive handovers between shifts.Essential Skills:A level Education or equivalentSolid IT skillsWorks effectively as part of a team to resolve incidentsAttention to Detail / MethodicalExcellent communicationSound judgementDesirable Skills:Technical Higher Education AwardITIL FoundationExperience of Broadcast (DTH & OTT Apps) Platforms systems and workflowsFirst Line Technical/Operational Support RoleExperience of Platform systems and workflowsWorking knowledge of Databases, Microsoft, Unix or LinuxUnderstanding of NetworksIf you have the above skills please submit your CV in the first instance.

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