Service Architect - DV Cleared

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Clearance Requirements: DV UK Single Nationals Only

Are you a Service Architect who is able to demonstrate knowledge and experience (typically 5 years or more, Service Architecture/Management experience), in the following areas?

Our customer is looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. This is a dynamic role that plays an integral part in demonstrating our customer's ability to deliver quality services in line with contractual commitments.

Do you want to be proud to work for a company that respects its people and is at the forefront of technology?

Our customer is looking to grow its team with committed people to design quality Services for our customers across the region.

Service Management qualifications would be expected e.g. ITIL, ISO20000 and IT4IT.

Responsibility of the service design for low, medium or high value / complexity deliveries into live service:

Understand the customer's user base and IT operational structure

Good understanding of our customer's services, solutions and strategic roadmap

Development of detailed end-to-end service designs

Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts

Impact Assessment (IA) of current operating and governance models against scope of work

Identification of transition operating model where required

Design of future operating and governance models

Define, agree and implement pricing for service catalogue

Identify test requirements to feed into overall test plan

Identify and develop on-going support requirements

Development and progression of the operational support requirements and service acceptance criteria.

Responsible for the revision of the run cost elements of the cost model where required

Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs)

Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs)

Definition of early life support requirements

Specification and delivery of SA artefacts

Process and service tooling design and integration requirements

IA of existing processes against client's process requirements

Creation of processes and associated artefacts

Writing service documentation as required by the delivery teams for use by operations

Able to facilitate service readiness activities, to ensure a smooth transition

Responsibility and oversight of staff implementing service-related artefacts

Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.

Can you demonstrate:

Detailed knowledge of service management concepts and techniques

A strong operational understanding of service supply chains

Experience of service operating model design for major IT systems

The ability to write coherent, concise, and readable technical service documentation

Experience of working to tight timescales within a high energy team environment

Ability to lead both virtual and co-located teams

Ability to influence senior stakeholders both internally and externally with varying objectives

Core Skills 

Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives

Negotiating, bringing consensus, with substantial experience of running workshops

Commercially astute - working knowledge of the contractual obligations and associated constraints

Self-motivating and objective setting

Leadership skills for team co-ordination and motivation

Excellent presentation skills both verbal and written