Helpdesk Analyst x2 / £22K Salary / Derby


Premium Job From REED Global

Recruiter

REED Global

Listed on

3rd August 2020

Location

Derby

Salary/Rate

£20000 - £22000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Helpdesk Analyst x2 / £22K Salary / DerbyReed Technology are excited to support one of the largest independent suppliers of building materials in the UK. We are currently looking to appoint two experienced Helpdesk Analysts based in their Derby head office.Reporting directly to the IT Service Desk Manager you will be part of a team of 5, who are the first point of contact for an IT related issues/incidents or requests. This team currently operates on a rota of either 7am to 4pm or 8am - 5pm. This is an exciting growth period for the company as they're busy preparing to take over 90 sites around the UK.All IT related issues/incidents will be escalated to either the internal Support Engineers or 3rd party support companies.Your role:To log all requests received with a high level of quality, maintaining detailed and accurate records into the IT Helpdesk system both to inform the end user and document the issue.Resolving IT Support issues, aiming to achieve an 80%+ first time fixTo escalate service desk tickets and liaise with internal IT Support EngineersTo take full ownership of issues and always be willing to find answers to all questions addressed to them.Investigating Technical issues with PCs, Laptops, Thin Clients, telephone systems and peripheral devicesEssential skills required:Basic experience or understanding in IP networking & routing, supporting DHCP & DNS and Wi-Fi technologiesAbility to prioritise workload, flexible in approach to problems and use own initiative to achieve results.Excellent communications skills.Professionalism and confidence at all times. If you have the above experience and are interested in this opportunity then please apply now or email your CV directly to

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